Return & Exchange Policy
Return & Exchange Policy
At KROACH, we aim to deliver quality products and a smooth shopping experience. Please read our policy carefully before requesting a return or exchange.
Exchanges
We offer a 5-day exchange policy for:
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Wrong size received
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Damaged or defective products
To be eligible for an exchange:
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The item must be unused, unwashed, and in original condition
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All tags and packaging must be intact
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Exchange requests must be submitted within 5 days of delivery
Return Shipping
Customers are responsible for return shipping charges in exchange cases related to sizing or preference changes.
KROACH is not responsible for return parcels lost during transit.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery with:
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Your order number
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Clear photos/videos of the issue
After verification, we will provide:
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A replacement product, or
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KROACH Store Credit
Store Credits
Approved refunds or exchange balances may be issued as KROACH Store Credit.
Store Credits:
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Can be used on future purchases
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Are non-transferable
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Cannot be converted into cash
Non-Eligible Items
We do not accept:
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Used or washed products
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Products damaged due to misuse
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Requests made after 5 days of delivery
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Minor color variations caused by screen differences
Order Cancellation
Orders can only be cancelled before they are processed or shipped.
Once shipped, cancellations are not possible.
Contact Us
For all return, exchange, or support-related queries, contact us at:
We typically respond within 24–48 business hours.